FAQ
We've compiled a list of common inquiries regarding our products, services, shipping, and more. Whether you're a first-time or regular customer, our FAQ page is designed to provide you with the information you need.
1. Payment
We are pleased to offer a variety of payment options for our customers. When shopping online we accept debit cards, major credit cards; VISA, MasterCard, and American Express as well as Paypal. All prices are in New Zealand dollars unless stated otherwise.
2. Shipping
Delivery fees are calculated at check out. We aim to have your new pair of shoes at your door in 3-5 working days. We ship with New Zealand Couriers and Track and trace information is available once we have processed your order
3. Returns
If you change your mind, you can return your purchase within 30 days for a full refund.
Please return them in original condition along with packaging and your order number or contact information.
Address to:
My Shoe Shop
34 Ranfurly St
Kaiapoi
7630